Refund Policy

1. Introduction
This Refund Policy applies to services provided by Allied Plus Co.

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2. Change of Mind
As Allied Plus Co provides professional services, refunds are not provided for change of mind once a service has been booked or commenced.

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3. Cancellations
Cancellations must be made with at least 48 business hours’ notice (excluding weekends and public holidays).

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Cancellations made with less than the required notice, or failure to attend a scheduled appointment, may incur a fee in accordance with the NDIS Pricing Arrangements and Price Limits, where applicable.

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4. Services Commenced
Once a service has commenced (including assessments, consultations, or report preparation), refunds will not be issued for work already completed.

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5. Reports and Documentation
Due to the time and professional input required, fees for reports and written documentation are non-refundable once work has commenced.

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6. NDIS Funding
Where services are claimed through NDIS funding (self-managed or plan-managed), refunds will not be provided for services delivered in accordance with this policy.

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If adequate funding is not available, the Participant remains responsible for payment out of pocket.

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7. Exceptional Circumstances
Refund requests may be considered in exceptional circumstances at the discretion of Allied Plus Co.

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8. Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to a refund or remedy where services are not provided with due care and skill.

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9. Contact
Email: hello@alliedplus.com.au
Website: www.alliedplus.com.au

For any refund enquiries, please contact us via our website.