Privacy Policy

1. Introduction
Allied Plus Co is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

2. What Information We Collect
We may collect the following information:

Personal details (name, date of birth, contact information)
NDIS information (NDIS number, plan details, funding type)
Health and assessment information relevant to occupational therapy services
Information provided through forms, emails, or consultations
Website usage data (e.g. cookies, analytics)

3. How We Collect Information
We collect personal information:

Directly from you (via forms, bookings, or consultations)
From your authorised representatives (e.g. parents, carers, plan managers)
From third parties where consent is provided (e.g. support coordinators, healthcare providers)

4. Why We Collect Information
We collect and use your information to:

Provide occupational therapy services and assessments
Prepare reports and recommendations
Manage bookings and communication
Process payments and invoices
Meet legal and NDIS requirements

5. Disclosure of Information
We may share your information with:

Plan managers or NDIA (for payment purposes)
Support coordinators and other healthcare providers (with consent)
Third-party service providers (e.g. secure telehealth platforms, payment systems)
Government or regulatory bodies where required by law

6. Telehealth and Online Services
Our services are delivered via secure telehealth platforms. While we take reasonable steps to protect your information, there are inherent risks associated with online communication.

7. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure systems and practice management software.

8. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

9. Cookies and Website Data
Our website may use cookies and analytics tools to improve user experience and website performance. You can adjust your browser settings to disable cookies if preferred.

10. Complaints
If you have concerns about how your information is handled, please contact us. We will take reasonable steps to investigate and respond.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.

12. Contact
Email: hello@alliedplus.com.au
Website: www.alliedplus.com.au

For privacy-related enquiries, please contact us via our website.